Complex Program Group


Organising for a complex world


We deliver uniquely complex policy and national capability development, organisational change, and public-private partnership programs for multilateral bodies, governments, and large private sector organisations.

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2019 by Complex Program Group Pty Ltd

Complex Program Group Pty Ltd

ABN: 58 077 100 611


Major public sector restructuring

The establishment of Centrelink was at the time the largest merger in Australia's history, involving over 27,000 people in over 600 locations. The merger bought together two organsations with very different cultures and business strategies. The Complex Program Group successfully led the change program to establish Centrelink, including the development and implementation of organisational restructuring, business process re-engineering, and change to a customer-orientated service delivery culture.